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Terms & Conditions

What is your return policy?

3 month Warranty included with every purchase.

Can I change / cancel my order?

Once an order has been placed, it’s very unlikely that we can edit the address you’ve entered or the items within the order. If you do need to make a change, please email [email protected] immediately.

How long does it take for an order to be shipped?

All orders placed before 12 pm (AEDT) will be dispatched the same working day.

Do you ship to my country?

Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Canada, Cayman Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Taiwan, USA.

If you’re unsure if we can deliver to your Counry, you can always check with us via hello@bambooandsilicon

How much does the delivery cost?

All postage rates depend on the delivery country and the weight of your order. Check the rates shown on the Cart or Checkout page to learn more.

I’ve placed an order. What’s next?

Once your order has been placed you will receive an e-mail with a confirmation. If you didn’t receive an e-mail within 1 working day, check your spam inbox or contact our customer service at [email protected]

Do I need an account to place an order?

No. You don’t need an account with us to make an order.

Still got a question?